Technology support support services from Ultimate IT Guys LLC (“Ultimate IT Guys”) are provided on the following basis:

By engaging our services, you acknowledge and agree to the following terms and conditions:

On-site and Remote Support services are offered by appointment. Please contact us in advance to arrange a time for your service.

We accept local checks and cash. Payment for On-site Services will be due upon completion of the service(s). Established commercial clients may be invoiced upon request. Invoice terms are Net 15.

Remote Support services are “reasonable efforts” services. This means that, if your problem should prove more difficult than Ultimate IT Guys can reasonably resolve, Ultimate IT Guys reserves the right, in our sole discretion, to end further efforts to resolve the problem. If Ultimate IT Guys exercises this right then only the applicable minimum charge will be assessed.

For all On-site Services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present, services will be denied and a cancellation fee may be assessed.

On-site Services do not include furniture set up. Ultimate IT Guys technicians will not be held responsible for moving any furniture, valuables, or any other customer-owned items. Ultimate IT Guys technicians will not, under any circumstances, move, alter, or install electrical outlets. It is recommended to have necessary electrical work performed prior to any service; failure to do so may result in delays and additional charges. Ultimate IT Guys will not be responsible for damages resulting from any customer-provided parts (for example, a TV wall bracket failure).

It is your responsibility to back up all software and data on your computer’s hard drive(s) and/or any other storage devices prior to every appointment. Ultimate IT Guys and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Ultimate IT Guys can provide options for back up service at an additional charge.

If Ultimate IT Guys and/or its third-party service providers ability to provide services is impaired by circumstances beyond the control of Ultimate IT Guys or its third-party service provider, including but not limited to road or traffic conditions, weather, natural disasters, strikes, or other causes, Ultimate IT Guys or its third-party service provider may choose not to provide services.

IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA ON YOUR COMPUTER’S HARD DRIVE(S) AND/OR ANY OTHER STORAGE DEVICES PRIOR TO EVERY APPOINTMENT. Ultimate IT Guys LLC AND/OR ITS THIRD-PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION, OR CORRUPTION OF ANY SOFTWARE, DATA, OR FILES. YOU EXPRESSLY UNDERSTAND AND AGREE THAT Ultimate IT Guys LLC AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS, WHICH INCLUDES ITS THIRD PARTY SERVICE PROVIDERS, AS WELL AS ANY Ultimate IT Guys LLC PARENT, AFFILIATE, OR SUBSIDIARY COMPANY, SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, GOODWILL OR OTHER TANGIBLE INTANGIBLE LOSSES (EVEN IF Ultimate IT Guys LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF (A) THE USE OF THE SERVICES, (B) THE CONTENT ON THE SITE, (C) WEB SITES LINKED TO THIS SITE AND THE CONTENT, GOODS AND/OR SERVICES PROVIDED THEREIN (D) ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION WITHIN OR CONTENT OF, THE SITE OR OTHERWISE PROVIDED IN CONNECTION WITH THE SERVICES, AND/OR (E) THE INABILITY TO USE SERVICES, INCLUDING BUT NOT LIMITED TO THE SITE AND CONTENT CONTAINED THEREIN (INCLUDING, BUT NOT NECESSARILY LIMITED TO, LOSS OF PROFITS, GOODWILL OR SAVINGS, DOWNTIME, DAMAGE TO OR REPLACEMENT OF PROGRAMS AND DATA), WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE (BUT EXCLUDING CLAIMS ARISING OUT OF PERSONAL INJURY OR DEATH) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Ultimate IT Guys LLC’S TOTAL LIABILITY ARISING OUT OF THE SERVICES, OR FROM Ultimate IT Guys LLC’S NEGLIGENCE OR OTHER ACTS OR OMISSIONS, IF ANY, SHALL BE, AT Ultimate IT Guys LLC’S SOLE DISCRETION AND OPTION, TO (a) REPERFORM THE SERVICES, (b) REFUND THE CHARGES AND FEES PAID FOR THE SERVICE GIVING RISE TO CLAIM, IF ANY, OR (c), FOR PREPAID SERVICE OFFERINGS, A REFUND OF A PRO-RATED PORTION OF FEES PAID. THE REMEDIES FOR A FAILURE OR BREACH OF SUCH LIMITED WARRANTY ARE EXCLUSIVE AND YOU AGREE THAT UNDER NO CIRCUMSTANCE WILL Ultimate IT Guys LLC BE LIABLE TO YOU FOR ANY MORE THAN THE SERVICE FEE FOR THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE PROVISIONS OF THIS PARAGRAPH WILL SURVIVE ANY TERMINATION OF THIS AGREEMENT.